Recession, Low Consumer Confidence, Bankruptcy, priorities for a business across the globe are evolving by the day. The expectations today include factors beyond cost reduction and the management of the underlying process. Factors such as the application of and access to best-of-breed technology, the availability of professional services (consulting, systems integration, and support, for example), and access to low-cost offshore options for service delivery are also growing in importance.
Cost Cutting is now moving beyond traditional lines of staff and inventory. Industry-wide reduction on Capital Expenditure is sought after. As the global economy is rebalancing, businesses need to find innovative ways to access new engines of talent and manage an around-the-world and interconnected workforce to achieve global delivery and ultimately reach high performance. At ZSL, we offer our clients the unique advantage of offshore based IT and BPO services under one roof while integrating into any global Delivery Model. Our business process outsourcing services are mature and have delivered value to clients across verticals.
» Create teams with industry, domain and management consulting backgrounds
» Offshore IT and BPO teams with relevant technology and process backgrounds
» One team approach consisting of unified program management and governance models, delivering seamless, turnkey execution.
» Minimal learning curve and better knowledge transfer since ZSL induces client and project experience within one team
» Better alignment and delivery since client personnel and ZSL consultants pursue a common set of objectives
» Better controls, visibility and flexibility throughout the engagement
» Lower client management overhead and superior collaboration
» Consulting teams with the right experience, low overhead and efficient execution approach resulting in lower costs
» Optimal leverage of offshore-based IT and BPO teams resulting in true lower costs
» Multi-year partnerships render institutionalized knowledge and relationships, resulting in higher success rates and lower total costs of implementation and maintenance
In the age of technology, contact centers are becoming one of the vital aspects of any business. Companies primarily use contact / call centers to take orders and to solve technical problems. Because of the enormous increase in usage to contact centers, companies are now outsourcing this aspect of their businesses to save money.
ZSL has been providing a range of contact center services since 1999. ZSL offers contact center services to global clients by leveraging process, domain and people management expertise. At ZSL, we have proven expertise in delivering exceptional bottom-line impact to our clients through well trained and highly qualified professionals located in India.
Our agents / customer service representatives are adept at responding to customer concerns with the first contact. In partnership with our clients, we create knowledge bases; systems and processes that ensure customers have an excellent experience whenever they interact with our agents.
Our Contact Center services ensure that your clients have accessibility 24X7 for any assistance. Our range of Contact Center services includes the following;
» Query Handling
» Up Selling and Cross Selling
» Technical Help Desk
» Pre sales / Post sales product support
» Product Support
» Up Selling and Cross Selling
» Appointment Setting
» Pre Sales
» Market Research
» Promotional Campaigns
» Convenient customer access to the services required
» Accurate and appropriate responses
» High level of customer satisfaction
» Improved efficiency
» Monitor performance
» Costs are reduced by up to 30%
» Access to unlimited call answering power equals instant unlimited growth capacity equals a better financial return - without incurring extra capital costs