The insurance industry has witnessed increased convergence and consolidation. Differentiation is difficult as products and services are becoming commoditized. Some of the other drivers of change in the industry are highlighted below:
Change in delivery channels
With technology emerging as the key enabler and customer expectations increasing, the insurance sector has to rethink the way services are configured and delivered.
Pressure on operating margins
The nature of the industry demands that records and transactions span a long period. This underscores the need for process efficiencies. Organizations are thus compelled to focus on core market and customer facing activities and outsource back office processes to improve profitability.
Stringent regulatory environment
Insurers also need to address diverse regulatory requirements such as HIPAA and corporate governance demands driven by mandates such as the Sarbanes-Oxley Act.
Zenith's dedicated insurance practice tailors IT and BPO solutions for meeting the specific business requirements of the industry.
Our IT solutions for the insurance industry span Product Development, Migration and Re-engineering and Systems Integration. Our consultants have decades of experience in Life and Risk Insurance sectors. We have partnered with leading Insurance technology providers in the UK and USA to deliver services to their customers.
|Casualty and Property Insurance|
Zenith provides BPO services for the Life Insurance, Auto Insurance, Re-Insurance, Property & Casualty domains within the insurance industry. We have built expertise on customer-centric processes of leading global Insurance brands.
|Service Offerings||Service Details|
|Claims Processing & Administration||
|Policy Administration & Servicing||
- Streamlined processes leading to greater efficiency
- Improved turnaround and settlement time leading to better customer satisfaction
- Improved productivity and speed-to-market
- Reducing Operating Costs
- Increased profitability