Today's global business environment demands increased focus and attention. To stay competitive, outsourcing of IT functions, including software development and maintenance, has become a necessity for many organizations. It has provided organizations an efficient and cost-effective route to managing their IT needs better. ZSL aids companies in focusing on their core business by providing flexible, high quality IT services that deliver maximum value for investment.
The ZSL team combines business understanding with technology insight. Through experience garnered over a decade of delivering IT services to global clients, we have ensured that our offerings are aligned with your business needs. Complementing our market oriented offerings is high quality execution capability fortified by our quality processes. In addition, with ZSL, clients are assured of a transparent relationship and the willingness to go the extra mile.
I. Application Development and Maintenance
Packaged applications do not always meet the unique characteristics of a business. Custom applications are still needed to address the IT needs of a client completely. Given the strategic importance of such applications, it is critical to build them right. Considering the gamut of decisions, and the breadth and depth of expertise needed in building such applications, it is appropriate to consider engaging with a partner whose core focus is software development. ZSL offers a compelling value proposition based on its proven delivery methodology and stringent quality processes backed by a commitment to customer satisfaction.
ZSL offers the right combination of technical expertise, functional knowledge and delivery model to effectively address an organization's software needs while optimizing their IT spends. We plan and execute the deliverables in accordance with the service level agreements (SLA) with our clients. Through a combined onsite-offshore approach we provide powerful solutions that meet customer specifications, delivered on time and within budget.
ZSL's Custom Development Services include the development of new applications, features, extensions, enhancements, interfaces and customization of packages.
ZSL offers development services both to end- user organizations and ISVs:
» Full Cycle/Bespoke Development
» Joint Product Development and Support
» Faster turnaround time due to our expertise in this area
» IT applications that are tuned to your organization's needs, at optimized spends
» Off shoring model ensures maximum leverage of resources
II. Application Management
Enterprises have made significant investments on IT systems and CIOs naturally want to maximize life of existing systems. This becomes more critical in today's business environment where management expects the IT function to deliver strategic value without significant increase in IT spends. Given that maintenance still accounts for over 70% of IT outlay, reducing maintenance costs releases funds for more strategic initiatives. We also understand the logistical challenges involved in supporting obsolete technology and software. ZSL can help organizations realize these objectives by providing offshore based maintenance services.
ZSL offers offshore application management services (AMS) for global clients that provide better flexibility and scalability. Our maintenance methodology is highly evolved and results in risk mitigated transition and optimal leverage of the offshore model. We have thus helped our customers achieve significant cost savings in their maintenance spends. Our AMS processes are tailor-made as per customer's needs and preferences.
We have established metrics-based processes to handle transition and remote delivery of maintenance. ZSL's commitment goes beyond service level agreements (SLAs) - we deliver consistent and lasting value that has helped us build long-term partnerships with our customers - 70% of our business comes from repeat orders from satisfied existing customers.
Our Application Management services include:
» Maintenance / Enhancements
» Migration / Re-engineering
» Web enabling of Legacy Applications
» Testing and root-cause analysis services
» Production Support
» Reduced Total Cost of Ownership (TCO)
» More bandwidth to focus on more strategic issues
» Increased applications stability and hence better value derived from IT
» Cost effective offshore model with constant access to highly skilled professionals
» Flexible Ramp up and Ramp down of resources
» Increased efficiency resulting from seamless management of applications
III. System Integration Services
System Integration involves data or functional interaction between multiple existing systems (internal or external). We at ZSL have extensive experience in integration services involving data exchange via XML or other formats and functional interaction between systems using API or Web Service calls.