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The global travel industry is very dynamic and constantly evolving. While consumers try to get the best deals and the lowest fares, service providers look at reducing cost per transaction, better inventory management, attracting and retaining consumers and providing a dynamic solution with minimal investment

Increasing Technology costs with the margins of profit decreasing. The technology costs include adding wide variety of travel content providers, creating platform to cater frequent changes in business requirements, maintaining an experienced team to brace up the new IT trends is challenging

Customer expectations in terms of user experience and mobility

Comprehensive travel platformm which is adaptable to your business needs. Travel business is not limited to booking engines, but also includes globalization, user experience, travel verticals, mid-office and back-office automation, customer service, data security, inventory management and travel content

Building customer loyalty during the upturn. While many companies appreciate the importance of loyalty programs, only a few have managed to derive significant returns, indicating the need to reengineer loyalty programs

 

ZSL Offerings
 

We are an end-to-end travel technology solutions provider backed by over a decade of experience in the travel domain. Our elaborate and completely customizable solutions are designed to meet the specific needs of each segment of the travel Industry. Our solutions are robust and scalable to accommodate growth and changes in business environments. This is demonstrated by our flagship product offering "STERNA - A Travel Technology Frame Work Solution" and our experience in full life-cycle application development and maintenance projects that we have executed.

Our experience and expertise allows our clientele to leverage viable business advantages that assist in sustaining long term plans of going Online, Modernizing Software, Building Mobile Solutions, Integrating into the larger Web Space and/or Running non-core Operations

SOLUTIONS

STERNA - A Travel Technology Frame Work Solution


With a ready-to-use booking engine, getting into the market is very easy and is operation from day one. It can be even customized as per your business needs and goals within weeks.


A complete multi-device booking experience which is compatible with desktops, tablets and mobile devices ensuring the customers are served on every platform, operating system and browser.


A comprehensive travel frame work which constitutes customizable user experience, GDS integration, catering to B2B and B2C models, mid-office and back-office automation and importantly available as in-house, private or public cloud deployment models

  • Internet Booking Engine
  • XML API Integration
  • Travel Content Mapping
  • Tour Operators
  • Dynamic Packaging

SERVICES

IT Services


Using industry-standard best practices and methodologies, we lead the way in development and innovation. Our depth of technological knowledge enables us to select the most appropriate and cost-effective solution for every client. This breadth of skills and our extensive experience ensures we are not introducing unnecessary costs by over-engineering, whilst avoiding dangerous short cuts.

  • Application Development
  • Application Management
  • E-Business Solutions

IT Enabled Services


Our IT Enabled service offerings for the travel industry are classified into 3 broad categories:

  • Back-office Transaction Processing Services
  • Knowledge based IT Enabled Services
  • Call Centre (Voice Process) Operations

We provide 24X7 services to leading travel organizations worldwide with dedicated facilities and resources.

  • Customer Service Help Desk
  • Reservation Help Desk
  • Database and Content Management
  • Supplier and Contract Management
  • Accounts Processing
  • Revenue/Yield Management support
  • Voice Based Help Desk
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