In a Multi-polar world, interdependency and interconnection are a common lingo and adopting Global Delivery Strategies while incorporating cross cultural understandings for better results is must to tackle the needs of a Hyper Informed Customer. Zenith BPO services cost effective, flexible Business Process Management Services’ key service delivery aspect is to ensure seamless transition or migration of customers business processes from their current locations to our Delivery Centre’s. With our highly scalable offshore delivery centre and physical infrastructure facilities, we deliver the best possible ROI to our clients.
Zenith’s time tested methodology involves understanding business requirements and establishing SLAs by an onsite team, transfer of knowledge to offshore team and fine tuning of processes on transition and Innovate enables us to engineer better solutions for our customers.
- Understand vision
- Identity goals
- Define engagement
- Establish SLAs
- Determine infrastructure
- Review Processes
- Setup onsite teams
- Understand application
- Begin offshore setup
- Performance analysis
- Issue management
- Knowledge management
- Grow offshore team
- Transfer of knowledge
- Fine-tune processes
The Pre-Start Up and Start Up plan is a Discovery phase for our Process teams as well as clients who get to understand each others goals and involvement for the offshore process. The teams would be involved in identifying and alignment of the outsourcing strategy with the corporate strategy.
During the Onsite Exposure a team is set up to do the knowledge transfer and fine tune the plans which lead to the Transition phase where process movement to the offshore facility begins. During this phase several key concerns are addressed which include – Knowledge Management, Technology Management, Operations Management that lead to better control and execution. A Parallel run is done to ensure the Migration of the process is set to severe tests while ensuring no other dependent process is effected.
While the Transition is achieved the process moves into a Steady State situation where key initiatives are Reviewed and Tracked to ensure high standard service deliveries.
- Effectiveness of Deliveries are monitored
- Information security is keenly addressed
- Business Continuity Plan (BCP), managed directly by heads of key departments ensures we are geared to address any potential threat, Operational, Infrastructural or Natural Calamities.
- Metrics to Track and Report for managing SLA’s
- Continuous Process Improvement
- Human Resource Management